Consumer Support
The first line of defense for product knowledge
What makes you a good fit
Are you a successful customer service representative looking for your next career opportunity? Well, look no further! Primex Family of Companies, located in beautiful Lake Geneva, Wisconsin is seeking a Consumer Support Representative to support our Chaney Instrument division. This is a great opportunity for customer service oriented and tech savvy candidates who are interested in getting their foot in the door of a growing, progressive company. We have a close knit, family environment and our culture is very employee focused.
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How you will become successful in this role
- In this role, you will be part of AcuRite and you will be involved in a variety of customer support functions including Live Chat support, Email support, handling customer questions of a technical nature and explaining set-up instructions. If you have strong written communication skills, enjoy working with technology, and want to help people, this position may be for you.
- In this role you will maintain solid customer relationships by handling questions and concerns with speed and professionalism. The position is based in our consumer contact center that operates 7am-5pm Monday through Friday, and weekends during peak season (Nov – Feb).
If you have the following traits, apply today!
- Providing personalized customer support is your passion.
- You have experience with and are comfortable with smart home and connected devices. You are able to provide post-purchase troubleshooting and sales support for our ecommerce website and mass retailer consumers via Live Chat, Email, Facebook, and Twitter.
- You are a creative problem solver who can find swift and effective solutions.
- You wish to be on the front lines and serve a very important purpose in maintaining a positive brand image.
Our offices are located near Milwaukee, Kenosha, the northern suburbs of Illinois, Rockford and Whitewater. It is an easy commute from any of those locations. Benefits include:
- A rich benefits package
- On-site wellness programs
- Career advancement opportunities
- Discounts on products
- Casual attire
- Progressive leadership with team building activities
Key Competencies
- Written Communications: Is able to write clearly and succinctly in a variety of communication settings and styles, can get messages across that have the desired effect
- Dealing With Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty
- Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships, uses diplomacy and tact; can diffuse even high-tension situations comfortably
- Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees
- Patience: Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process
- Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers
- Technical Learning: Has experience with and are comfortable with smart home and connected devices. Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Work Location: Remote
