We are seeking a highly motivated and customer-oriented individual to join our bike shop team as a Customer Service Representative with Marketing Experience. The ideal candidate will have a passion for bicycles, excellent communication skills, and a strong background in marketing. If you are friendly, sales-driven, and proficient in using iOS systems, we want to hear from you!
Responsibilities:
- Provide exceptional customer service to all bike shop visitors, both in person and over the phone.
- Assist customers in selecting the right products and services based on their needs and preferences.
- Demonstrate in-depth knowledge of bikes, accessories, and related services to effectively communicate their features and benefits.
- Conduct sales transactions accurately and efficiently, including processing payments and managing inventory systems.
- Utilize marketing skills to promote bike shop products and services through various channels, including social media, email campaigns, and in-store promotions.
- Maintain a clean and organized sales floor, ensuring all products are properly displayed and stocked.
- Collaborate with the marketing team to develop and execute marketing strategies to attract new customers and retain existing ones.
- Assist in the planning and coordination of special events, such as bike rides, workshops, and community outreach programs.
- Stay up-to-date with the latest industry trends, products, and technologies to provide knowledgeable recommendations to customers.
- Handle customer inquiries, complaints, and warranty claims promptly and professionally, striving to achieve customer satisfaction.
- Provide technical support and guidance to customers on basic bike maintenance and repairs.
- Contribute to a positive and supportive team environment by working closely with colleagues and sharing knowledge and insights.
Requirements:
- Previous experience in customer service and sales, preferably in a retail environment.
- Proven track record in marketing, including experience with social media management, email marketing, and promotional campaigns.
- Strong communication and interpersonal skills, with the ability to engage customers and build lasting relationships.
- Proficiency in using iOS systems and other relevant software applications.
- Passion for bicycles and knowledge of different bike types, accessories, and maintenance.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Detail-oriented with excellent organizational and problem-solving skills.
- Flexible schedule, including weekends and holidays.
High school diploma or equivalent; additional education or certification in marketing or related field is a plus.
If you are a friendly, sales-driven individual with a love for bikes and marketing, and if you thrive in a dynamic customer service environment, we encourage you to apply for this exciting opportunity. Join our team and help us deliver outstanding customer experiences while promoting our bike shop's products and services!
Job Type: Part-time
Pay: $15.00 - $20.00 per hour
Experience level:
- 3 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekend availability
Work setting:
- In-person
Ability to commute/relocate:
- Rolling Hills Estates, CA 90274: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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