Program Manager, Membership Operations

 

The National Association of Manufacturers (NAM) is the largest manufacturing association in the United States, representing manufacturers in every industrial sector and in all 50 states. The mission of the NAM is to be the voice for all manufacturing in the United States.

National Association of Manufacturers
Job Description

Job Title: Program Manager, Membership Operations
Department: Membership Operations
Division: Membership
Reports To: Senior Director, Membership Operations
FLSA Status/Level: Exempt/Professional
Location: DC Headquarters

Position Overview:
The National Association of Manufacturers (NAM) is seeking a Manager, Membership Operations. This position will work in a collaborative membership operations team environment and is responsible for managing inbound and outbound leads for the revenue programs at the NAM. The ideal candidate will work with key stakeholders to manage research distribution, communication, and follow-up reporting of in-bound and out-bound revenue leads. Oversight of the leads program is critical in connecting prospected members to the programs and resources in a timely manner.

This position will provide a candidate with revenue operations experience from high growth, high velocity sales organizations with the opportunity to expand an existing leads management program. The NAM is looking for a candidate who is passionate about learning new skill sets and to grow within the organization. If you are a self-starter who can identify and develop new prospects from multiple sources including inbound leads, prospect lists, and enjoy contributing to projects from inception to completion in a fast-paced team environment, this position is for you!

We seek candidates who share the NAM’s core values and identify with the following attributes:

• Mission Driven: motivated by the greater purpose of serving our members and achieving the NAM’s goal through our individual contributions.
• Entrepreneurial Spirit: believes that goals can be achieved, and obstacles overcome through individual ownership of responsibilities.
• Intellectually Curious: seeks new experiences, searches for knowledge, and solicits candid feedback with an openness to learning and evolving.
• Professionally Rigorous: pursues roles that strengthen current skill set and provide new opportunities that will advance individual career path.
• Willing Pioneer: Understands the vision of what we are trying to achieve and can bring clarity to ambiguity, solutions to challenges and willing to iterate until best practices are adopted.

Join the NAM and Make an Impact in the Following Ways:
Program Development and Management

• Responsible for the management and growth of existing inbound and outbound revenue leads program.
• Serve as a liaison to program stakeholders, including frontline revenue teams, program management and organizational leadership, to coordinate verification, distribution and timely follow-up of member and prospective member interest.
• Develop specific process for each revenue program to align with sales process to ensure consistency, equitability, and scalability.
• Evaluate and implement technology solutions, including program integration into Salesforce.com.
• Train stakeholders on the leads program and set expectations.
• Ensure timely follow-up and high-level customer support.

Verification and Triage of all Leads

• Manage sources of all incoming leads from a variety of different sources.
• Responsible for the process of equitably triaging leads to appropriate stakeholders for follow-up.
• Identify new opportunities for lead-generation activities to drive revenue growth and member engagement.
• Perform analysis of targeted lists to determine the viability of engagement in recruitment, retention, or advocacy efforts.

Reporting and Analytics

• Manage the status of leads, and coordinate with stakeholders to confirm pipeline status.
• Send weekly reports to all stakeholders and create monthly, quarterly, and yearly results.
• Meet with program leads to share results of lead program outcomes.
• Provide recommendations to key stakeholders on program advancement and oversee implementation of approved priorities.

The above list of responsibilities is representative of the position and is not intended to limit or preclude other responsibilities and tasks that may be associated with or added to the position.

Supervisory Responsibilities:

• None

We are looking for Team Players who meet the Following Criteria:

• Bachelor’s degree (preferably in marketing, research methods, or political science); or equivalent work experience
• Experience working in revenue operations or with revenue teams;
• Exceptional attention to detail and a passion for precision;
• Strong organizational skills, ability to handle multiple projects and works well in a rapid response environment;
• Strong project and time management skills;
• Strong communication and presentation skills: verbal, phone, and email;
• Motivated by a collaborative team environment;
• Energized by a quality-focused, goal-oriented and deadline-driven environment;
• Proficient in Microsoft Office Suite, advanced Excel a plus;
• Knowledge of Salesforce a plus;
• Requires a minimum of three to five years of relevant experience.

Equal Opportunity Employer

The National Association of Manufacturers is proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to inclusion and diversity. We welcome and celebrate everyone’s uniqueness here at the NAM. We provide equal opportunities to individuals regardless of race, color, ancestry, religion, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. At the NAM, we believe in Second Chances! There are nearly 70 million Americans that face tremendous disadvantages in life because of a criminal record and WE are here to bridge this gap. The NAM is committed to offering equal employment opportunities to ALL. We only require that you have the qualifications, talent, and passion to be successful in your role.

The NAM is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at humanresources@nam.org.

The National Association of Manufacturers (NAM) is the largest manufacturing association in the United States and one of the nation’s most influential advocates for manufacturing. By joining the NAM, you become part of a spirited and dynamic team that is driven to succeed. We recognize and reward our staff with competitive pay and annual performance-based bonus programs. We offer an outstanding benefits package that includes health, dental, and vision insurance, life, short-term and long-term disability, flexible spending accounts, SmarTrip, and a 401(k) Salary Deferral plan with employer match and contributions, vacation and sick leave, complimentary on-site gym access and healthy snacks in the break room. Become part of a fast-paced team passionate about keeping the United States the world leader in manufacturing.

Get involved. Make an impact. Join the NAM team.

Learn more at
www.nam.org/careers

The NAM is an equal opportunity employer.

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