WWW.WACLIGHTING.COM
LEARN WHAT OUR TEAM MEMBERS SAY ABOUT US:
WARM FAMILY ENVIRONMENT!
TEAM AND COMPANY EVENTS!
WHAT WE OFFER:
OPPORTUNITY FOR OVERTIME
HANDS ON TRAINING
OPPORTUNITY FOR INTERNAL PROMOTIONS, AND MORE!!
***PLEASE BE SURE TO SHARE YOUR MOST UPDATED RESUME WITH US***
Job Description
The Lighting Services/Customer Service Specialist is an Integral part of supporting our clients through customer service, technical support and acting as a resource to the outside sales team
Responsibilities:
- Resolve customer inquiries in an accurate, efficient and courteous manner in a high-volume call center environment
- Work in a team environment to extend client expectations
- Act as a customer liaison by providing exceptional professional level customer service
- Manage and resolve general customer service issues
- Handle technical troubleshooting for lighting products (training provided)
- Effectively manage customer follow-ups
- Maintain a high level of product knowledge
- Communicate with our customers via chat and email
- Communicate with the warehouse team and shipping company to resolve shipment discrepancies
- Meet all deadlines given
Requirements:
- 2+ years customer service experience, preferably in a call center environment
- Superior customer service skills
- Strong interpersonal, analytical, verbal and written communication skills
- Ability to interact and communicate with individuals at all levels of the organization
- Attention to detail in composing materials, establishing priorities and meeting deadlines
- Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks/demands and get results
- Strong organizational skills
- Strong knowledge of a variety of computer software applications (SAP is a big plus)
- Basic Microsoft Office skills and experience with Outlook
A second-generation owner-operated company founded nearly 40 years ago, WAC serves the community through philanthropy, emergency relief, and personal and professional services. The company personnel is deeply invested in each of its communities and primarily motivated by furthering practical scientific education opportunities, normalizing cultural diversity, and advocating for those who can’t speak for themselves. WAC Headquarters is located in Port Washington, New York. For additional information, contact WAC at www.waclighting.com
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Instagram - https://www.instagram.com/waclighting/
LinkedIn - https://www.linkedin.com/company/wac-lighting/
Given the high volume of responses, only qualified candidates will be contacted. WAC is an Equal Opportunity Employer. M/F/D/V encouraged to apply.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
- Work from home
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
- Rotating shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- Office
- Remote
Work Location: Remote
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