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Now Brewing – Partner Relations Consultant! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only
celebrated coffee and the rich tradition but also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
Partner Relations is a Center of Excellence committed to supporting our partners and leaders with questions and concerns about their work environment.
This partner relations consultant is responsible for supporting partners and leaders in our Retail leaders across U.S. and Canada with partner relations concerns, accommodations, performance management, and escalated partner issues. In this capacity, the PRC upholds, interprets, and provides coaching on Starbucks policies, procedures, and programs.
As a partner relations consultant, you will:
- Consult with Retail leaders on partner (employee) relations-related questions and concerns that involve a high degree of complexity or risk to the business.
- Lead complex investigations of partner relations issues and concerns involving allegations where there is a high degree of complexity or risk to the business. Lead resolution of issues in accordance with Starbucks standards.
- Provide performance management consultation to ensure accurate interpretation of employment laws and regulations and consistent development and delivery of corrective action.
- Build and maintain strategic partnerships with multiple Partner Resources teams and leadership teams in the Retail organization.
- Identify, lead, and/or participate in project work to ensure consistency across the organization and build leader capability in partner relations.
- Interpret and drive the evolution of Starbucks' HR policies, procedures, standards, and practices.
- Analyze metrics and share insights. Share recommendations for building leadership capabilities.
We’d love to hear from people with:
- 6+ years of increasingly responsible human resources generalist or related experience with an emphasis on employee relations, including coaching/performance management, consultation, and performance development.
- 4+ years of consulting with internal clients to identify business needs and recommend solutions.
- Experience influencing senior leaders.
- Experience navigating the retail environment.
- Knowledge of local, federal, and Eastern U.S. employment laws and regulations such as fair workweek in Philadelphia
- 3+ years of experience managing others preferred.
- BA or BS in Business, Psychology, Education, Communication, or a related field. Closely related human resources work experience or training may substitute for advanced education on a year-for-year basis.
- Eastern or central time zone, preferred.
Join us and be part of something bigger. Apply today!
The pay range for this position may be narrower than that displayed, depending on where the work is performed.
