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Responsibilities for Customer Service Representative
- Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
- Document all inquires, requests, resolutions, and follow-up tasks
- Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
- Display a courteous and empathetic attitude to all customers
- Perform research to answer customer inquiries and requests
- Grow existing customer accounts through exceptional customer service and effective sales techniques
- Meet quantitative performance metrics as outlined
- Keep customer accounts current by updating databases during calls
Qualifications for Customer Service Representative
- High school diploma or general education degree (GED) required
- 1 year of customer service experience
- Experience working with inbound and outbound calls, customer retention, and inside sales preferred
- Proficient in Microsoft Office
- Excellent interpersonal and communication skills
- Comfortable working in a high volume role
- Demonstrated ability to prioritize tasks and manage time efficiently
- Basic computer skills in various software and web-based applications
Perks & Benefits:
- Schedule is Monday-Friday 9 am-5 pm EST
- 10 PTO Days (upon completion of the introductory period)
- Paid Holidays
- Growth Opportunities
- Please note we do not offer health insurance at this time or 401k.
- Pay is biweekly and paid through direct deposit
Job Type: Full-time
Pay: $9.00 - $11.00 per hour
Benefits:
- Paid time off
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Application Question(s):
- What is your first available start date?
Experience:
- Customer service: 1 year (Required)
Work Location: Remote
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