Position Summary:
The Rose Bowl Aquatics Center is looking for positive, dedicated individuals to join our front desk customer service staff. Positions available are part-time weekday afternoons and evenings and weekend afternoons. This is an entry level position.
General Responsibilities:
- Assisting customers in person and over the phone with registration(s)
- Assist customers with complaints, concerns, or require information about products or services
- Provide solutions that fit individualized situations and prioritize customers needs at each step of the process
- Maintaining and balancing register drawer, including cash, check and credit card transactions
- Assessing customer needs and providing accurate information accordingly.
- Troubleshooting common issues with a product or service
- Check in customers for various programs using multiple systems
- Review customer accounts and transactions while resolving issues
- Keep records of customer interactions, customer updates, process customer accounts, and file documents
- Providing proactive customer outreach
- Follow communication procedures, guidelines, and policies
- Adapt to change in policies, programming, and schedule
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Performs other duties as assigned.
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