Who We Are:
Embrace® provides software solutions to over 1,000 school districts across eight states, enabling educators to spend less time on paperwork, and more time where it matters - in the classroom.
We are committed to providing high quality, easy-to-use software for managing IEP and 504 plans, documenting intervention plans, monitoring services and reimbursement, and evaluating staff.
Job Description: Join our team as a Customer Success Specialist, where you'll be at the forefront of delivering exceptional technical and educational support to our valued clients. In this role, you will collaborate closely with both clients and internal teams, leveraging your strong communication and problem-solving skills to swiftly and efficiently resolve any issues that may arise. As a key player in providing superior customer service, we are seeking sociable individuals who are passionate about building relationships and ensuring client satisfaction.
This is a full-time, 100% remote position with scheduled hours Monday-Friday, 9:30am - 6:30pm CST. Starting pay is $20 per hour.
Responsibilities and Duties:
- Provide support as the first point of contact for all inbound phone, email and chat inquiries
- Collaborate across the organization as a customer advocate to ensure a timely and successful resolution.
- Develop understanding of software functionality and how it applies to educational standards and best practices
- Participate in basic software testing for user-reported bugs and overall functionality
- Build and maintain strong relationships with clients to provide personalized support
- Gather product feedback for continuous product enhancement and customer value
- Develop knowledge base materials such as videos and article content to enhance client understanding
Required Qualifications:
- High School Diploma or GED
- Strong oral and written communication skills
- Ability to work as part of a team in a fast-paced environment with excellent attention to detail and multi-tasking skill.
- Preferred previous customer service experience through a ticketing system or email interface
- Preferred tech support and troubleshooting experience in a remote position
Embrace Benefits:
- 100% company paid health, vision, dental, and disability insurance for employee
- 401k with 4% employer-contribution
- Monthly internet stipend
- Generous PTO with yearly roll over of unused days
- Remote work environment
- Company provided equipment
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- Why do you want to work for Embrace®?
Experience:
- Customer Success: 1 year (Preferred)
Work Location: Remote
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